Information We Collect
When you reach out to us, we collect the details you share: your name, phone number, email address, property address, and a description of your basement flooding or water damage issue.
We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our website.
How We Use Information
We use your contact details to respond to your request, schedule a visit, provide an estimate, and keep you updated about your cleanup job.
We use website usage data to improve our site, make our services easier to find, and ensure our content is helpful to homeowners in Newport and the surrounding areas.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how visitors interact with our pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and see which pages are most useful. These tools collect anonymous data and do not identify you personally.
We may also use third-party services for scheduling, mapping, or review collection. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information confidential.
Data Retention
We keep your contact and job information for as long as needed to provide services, maintain business records, and meet legal requirements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
No method of transmission over the internet or electronic storage is completely secure, but we work hard to protect the information you trust us with.
User Rights
You can request to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages.
To make a request, contact us using the details below. We will respond within a reasonable timeframe and as required by applicable law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please reach out to us.
You can call us at +18598328132 or use the contact details below. We are happy to help.